Salesforce Web Chat

Learn how Salesforce Web Chat works, how it integrates with Service Cloud, and how to build and test a customer chat experience.

Web Chat Fundamentals

Understand Salesforce Web Chat, Embedded Service, and the basic architecture behind customer chat.

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Salesforce Configuration

Learn how to configure Web Chat, deployment settings, queues, routing and agents.

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Embedded Chat

Learn how the Salesforce chat component is embedded into a website.

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Routing & Omni-Channel

Understand how incoming chats are routed through Salesforce Omni-Channel to available agents.

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Talkdesk Integration

Explore how Salesforce Web Chat, Talkdesk and customer service workflows can work together.

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Hands-on Lab

Build a working Web Chat example and experiment with Salesforce customer service functionality.

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