Learn how Salesforce Web Chat works, how it integrates with Service Cloud, and how to build and test a customer chat experience.
Understand what Salesforce Web Chat is, how customers start conversations, and how chat sessions work.
ExploreLearn how Salesforce chat is embedded into a website and how the visitor experience is created.
ExploreFollow the journey from customer chat to queue and understand how Salesforce Omni-Channel routes conversations.
ExploreExplore what happens when an agent receives a Web Chat and how the conversation is handled in Salesforce.
ExploreExplore how Web Chat, Salesforce Service Cloud and Talkdesk can work together in a customer service environment.
ExploreBuild and test a real Web Chat experience and experiment with Salesforce customer service workflows.
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